Refund policy

At Archer & Grove, our wall art is carefully hand-assembled, framed and finished as part of our curated collections. Due to the nature of our products, we do not accept returns or provide refunds for change of mind.

Damaged or Faulty Items

Your rights under the Australian Consumer Law (ACL) are not affected by this policy.

If your artwork arrives damaged, defective or has a manufacturing fault, please contact us and we will work with you to provide an appropriate remedy, which may include a replacement or refund in accordance with the ACL. Approved refunds are processed within 10 business days of approval.

For artwork damaged during delivery, please contact us at hello@archerandgrove.com as soon as reasonably possible, preferably within 48 hours of delivery, and provide photographs of:

• The external packaging
• The artwork and any visible damage
• Any damage to the frame or other components

This helps us document the damage and arrange the appropriate resolution with our courier.

Where a replacement is appropriate, we will arrange collection of the damaged artwork and organise a replacement, subject to availability.

Change of Mind

We do not accept returns or provide refunds where you have simply changed your mind, selected the wrong size or colour, or no longer require the artwork, provided the product is not faulty or otherwise covered by your rights under the Australian Consumer Law.