Refund policy

At Archer & Grove, each piece is hand-assembled, framed, and finished to order for our exclusive seasonal collections. Consequently, we do not accept returns or offer refunds for change of mind. 

Damaged or Faulty Items (Australian Consumer Law):
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your artwork arrives damaged in transit or exhibits a manufacturing fault, you are entitled to a replacement or refund. 

To report transit damage, please contact us at hello@archerandgrove.com within 48 hours of delivery with photographic evidence of both the external packaging and the damage to the object itself. We will coordinate a priority fragile courier collection and arrange an immediate replacement.